Building the Digital Enterprise Organization: Structures, Roles & Myths
April 3, 2025
Why Organizational Design Makes or Breaks Digital Transformation In last week’s edition, we introduced the TDEOS™ framework and its three
Why CRM Systems Fail and How to Fix Them
CRM problems don’t show up at go-live. They show up months later when leadership stops trusting the data, teams build shadow systems, and your platform becomes compliance infrastructure instead of a decision engine.
These insights are based on 22+ years of Fortune 500 operations experience (GE Aviation, Dell, Chase, Farmers) and direct work with mid-market financial services, nonprofits, healthcare, and professional services firms navigating CRM implementation, AI governance, and digital transformation challenges.
