The Board Question Every CEO Dreads: “Why Aren’t We Using AI?”
March 6, 2026
A CEO sat across from me last week, visibly exhausted after a board meeting. “They’re asking why we’re not deploying
Why CRM Systems Fail and How to Fix Them
CRM problems don’t show up at go-live. They show up months later when leadership stops trusting the data, teams build shadow systems, and your platform becomes compliance infrastructure instead of a decision engine.
These insights are based on 22+ years of Fortune 500 operations experience (GE Aviation, Dell, Chase, Farmers) and direct work with mid-market financial services, nonprofits, healthcare, and professional services firms navigating CRM implementation, AI governance, and digital transformation challenges.
The Year After Go-Live: Why CRM Success Turns Into CRM Struggle
February 27, 2026
A CIO asked me to audit their CRM six months after go-live. On paper, everything looked fine. Salesforce was live, users were trained, adoption was at 87%. But when I asked to see their actual workflows, the real story emerged. The system they built didn’t match how the team actually worked, and nobody had the authority to change it.
What Actually Worked: Where AI Delivered in 2025
January 7, 2026
Last week I wrote about what we got wrong with AI in 2025. The patterns I saw companies repeat. The
The Outcome Based Digital Transformation – A Case Study
March 3, 2025
Executive Summary A Fortune 500 high-tech manufacturing company found itself in a troubling situation—growing in size but struggling with declining
Best of Breed vs. Enterprise Platform: Which One Do You Choose?
January 20, 2025
Cloud spending is surging as enterprises continue to rely on cloud-based solutions to meet their needs. According to Gartner, cloud
Navigating the Digital Frontier: The Evolution of Tech Leadership
August 31, 2024
In an era where technological innovation moves at the speed of light and demands seem to multiply overnight, C-suite technology
Digital Transformation vs. Digital Optimization: Understanding the Differences
August 31, 2024
In the realm of technology, buzzwords abound, often blurring the lines between distinct initiatives. For CIOs, CTOs, and tech executives,
